Crowdsourcing Usability Testing in Drupal

I have a dream....

.... that one day, in addition to screenshots of the UI, we will also be able to reference video clips of usability testing for any UX related issue in the issue queue. Showing both evidence of people experiencing the problem and why they are having that problem and also video clips showing the proposed design solution being tested and demonstrating that the design does in fact work.

If there is one thing that can get design and UX discussions out from behind the bikeshed, it is a shed load of usability testing.

But formal usability testing in reseach labs can be expensive, and as a result we can really only expect to conduct formal tests once or twice a year (in a good year). We need another approach - one that can feed regularly and responsively into the issues we're discussing and addressing *right now* and one that allows the entire community to participate.

Enter Crowdsourced Usability Testing!

In this talk I'll share with you everything you need to know to start conducting rapid usability tests both in person and remotely and contributing them to the Drupal UX knowledge base, including:

- how to specify and recruit participants
- how to plan a discussion guide
- good interview technique
- analysing your research
- software recommendations for conducting and recording research
- some ideas around sharing our work

Suitable for anyone who has an interest in good user experience and who would like to know more about how observing users can help improve user experience design.